We love solving problems. We work across sectors and countries.
We’ve built an inclusive and highly collaborative culture that brings out the best in everybody. We share our successes. We encourage continuous learning and actively work together to inspire innovative thinking and continuously evolve our designs.
This is a fantastic opportunity for a talented Business Analyst to join our ambitious and talented team at an exciting time as we continue to grow our business.
About The Role
Sitting in the Experience Design team, the business analyst’s role is to work with UX researchers and designers to explore our clients’ business problems, develop an understanding of their processes, technology, business context and users’ needs, and to translate those into requirements for digital solutions that transform customer experiences and clients’ businesses.
This is a mid-level role, and while support will be available, you will be expected to work as the sole business analyst on any particular project, and comfortable in a consulting environment where each project is unique, and there is no telling in which domain you will be working next.
What does the right person mean to us?
You will be a confident individual with a passion for exploration and a firm belief in the potential for others to help you develop your ideas.
You will be a critical thinker and problem solver, able to effectively multi-task while always remaining calm and constructive. You work tirelessly to find the best outcome for your client - from asking lots of questions to looking at problems from multiple viewpoints and never, ever settling.
You are a confident and articulate oral and written communicator – adept at weeding out jargon and presenting ideas in audience appropriate styles and language.
You thrive on variety and pull learning from one project to another to constantly raise the game and delight your client.
You are hungry and pro-active about staying ahead of the technology curve.
You love being part of a team – you take responsibility and are accountable, willing to help where necessary and enjoy celebrating team success.
What you’d be doing
- Working with UX researchers to map the current state of client businesses; mapping journeys, processes, technology ecosystems, business rules and constraints, competitor landscape, and strategy.
- Working with UX researchers to understand user needs and business requirements
- Working with UX Designers to design organisational-wide, customer and internal digital transformations
- Being responsible for the creation and maintenance of the backlog of user stories and acceptance criteria
- Working with the Product Owner and Delivery Manager to create a transformation roadmap and to prioritise the backlog and programme of work
- Runing workshops with your team and stakeholders
- Building long-term relationships with stakeholders
- Advocating for the use of agile business analysis for the delivery of products or services
The skills you’d need
We don’t need you to have any specific certificates or qualifications, but we do need to be confident that you can demonstrate the following:
- Agile working. You can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You know how to help the team to decide the best approach. You can help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP) and scope.
- Business analysis. You can investigate problems and analyse options for new and existing products and services. You know how to provide recommendations to solutions. You can work with stakeholders to identify objectives, opportunities, and potential benefits available.
- Business improvement process. You know how to analyse current services and processes, and can identify and implement opportunities to optimise these. You can help to evaluate and establish requirements using relevant techniques such as gap analysis.
- Business modelling. You can use a wide range of techniques to model situations confidently. You know how to gain the necessary agreement needed from subject matter experts and stakeholders, ensuring they review the results to fix any issues.
- Requirements definition and management. You know how to source requirements. You can facilitate the setting of business priorities for change initiatives. You can manage and implement requests for changes to baseline requirements.
- Stakeholder relationship management. You know how to identify important stakeholders, tailoring communication to their needs, and work with teams to build relationships while also meeting user needs. You can take opposing views to reach consensus. You understand how to work with stakeholders and contribute to improving these relationships, using evidence to explain decisions made.
- Testing (business analysis). You can review requirements, specifications and define test conditions. You can identify issues and risks associated with work while being able to analyse and report test activities and results.
- User focus. You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.
- The understanding that work is just one part of your life
- Investment in your learning and development
- A competitive salary
- A transparent profit share scheme
- 26 days annual leave plus statutory UK bank holidays
- A company pension scheme
- A great culture and regular social activities